Consider these tips when selecting your next Managed Services Provider. Ask Who They Partner With Remember that part of an MSP’s job is to identify “best of breed” technology vendors on your behalf, and that starts with the tools they use to support your business. Visit the Managed Services Provider's office. Do they have their own NOC or do they outsource it? If it’s outsourced what are the Service Level Agreements (SLAs) or underpinning contracts between the outsourced NOC and your provider? Do those align with your business requirements? Inquire about the MSP's Competencies IT people get certifications, and certifications…

Managed Print Service (MPS) offerings have matured and customer expectations drive well beyond the simple cost consolidation and fleet optimization offered in the past. When Tri-Copy Launched Optimized Print Services (OPS) from Konica Minolta back in 2008, customers were mainly concerned about cost management and reducing print assets. While this remains a key driver, customers now expect their strategic partner to combine consultancy, workflow efficiencies, print fleet optimization, software integration, service and support for hardware and implementation services. Our OPS offering is driven by a deep understanding of business requirements and alignment with key business drivers that ultimately lead to…

Information has always been a key element of success. Even in pre-internet times, organizations needed to know what goods and services were in demand, along with customer preferences, in order to remain competitive. Today the concept hasn’t changed, but the amount of information and how it is obtained certainly has. Fueled by social networks, mobile apps and internet-enabled devices, the volume and variety of data we create as individuals has exploded. With so much data to wade through, organizations today are presented with a huge challenge – or opportunity, depending on how you look at it. Understanding big data Big…

The robotic customer service voice says, "For customer service, press one. Para espanol primera numero dos." How many times have you made that service call for your copier or managed IT support and felt utterly discouraged? With business at a standstill, hearing that unfriendly recording when you reach out for help can be eternally frustrating. Or worse, someone picks up the phone who is half way across the world, hard to understand and feels so remote they might as well be doing tech support from Mars. Relationship building is key to customer retention. There is nothing quite like the value…